1. Information We Collect

We collect the following types of information:

• Contact Information: Name, email address, phone number
• Address Information: Pickup and delivery addresses
• Payment Information: Credit card details (processed securely through Stripe)
• Business Information: Company name, business type (for business accounts)
• Delivery Details: Package descriptions, special instructions
• Usage Data: How you interact with our website and services

2. How We Use Your Information

We use your information to:

• Process and fulfill your delivery orders
• Communicate with you about your deliveries
• Send delivery confirmations and tracking updates
• Process payments and manage billing
• Improve our services and customer experience
• Comply with legal obligations
• Prevent fraud and ensure security

3. Information Sharing

We may share your information with:

• Couriers: To complete your deliveries (pickup/delivery addresses, contact names, phone numbers)
• Payment Processors: Stripe for secure payment processing
• Google Services: Google Maps API for address autocomplete and distance calculations, Google Analytics for website analytics, and Google Ads for conversion tracking and advertising
• Service Providers: Third-party services that help us operate our business
• Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

4. Data Security

We implement industry-standard security measures to protect your personal information:

• SSL/TLS encryption for all data transmission
• Secure payment processing through Stripe (PCI-DSS compliant)
• Access controls and authentication requirements
• Regular security assessments and updates

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Order history and delivery records are retained for accounting and legal purposes. You may request deletion of your account and associated data by contacting us.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• Lodge a complaint with the Privacy Commissioner of Canada

7. Cookies and Tracking

Our website uses cookies and similar technologies to improve your browsing experience, analyze site traffic, and personalize content. We use the following tracking technologies:

• Google Tag Manager (GTM): To manage and deploy marketing tags and tracking scripts
• Google Analytics: To analyze website traffic, user behavior, and improve our services
• Google Ads Conversion Tracking: To measure the effectiveness of our advertising campaigns and show relevant ads
• Essential Cookies: Required for basic website functionality and security

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality.

8. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last updated" date.

10. Contact Us